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MEPCO ONLINE BILL

Check, Download, Pay & Manage Your Bill

Access your latest electricity bill information online without waiting for a paper copy.

01
🔎

Check Your Bill

Enter your reference number or customer ID to view the available bill details.

02
📄

View Bill Details

Check the latest amount, due date, electricity usage and other available information.

03
⬇️

Download or Print

Keep a duplicate copy by downloading or printing your bill whenever needed.

04
💳

Pay Your Bill

Use the available bill information to proceed with your preferred payment method.

✓ What You Can Find Online
Latest Bill Amount
Due Date
Electricity Usage
Duplicate Bill
MEPCO BILL GUIDE

How to Check Your MEPCO Bill Online

Follow these simple steps to view your electricity bill and download a duplicate copy when needed.

#
REFERENCE NUMBER 14-Digit Number
Enter your number correctly to retrieve the appropriate billing information.
1

Open the Bill Checking Page

Open the MEPCO bill checking page to begin the process.

2

Enter Your Reference Number

Enter the 14-digit reference number associated with your electricity connection.

3

Check the Number

Make sure every digit has been entered correctly before submitting the information.

4

Select Check or View

Select the available option to check or view your bill information.

5

Review Your Bill

Once displayed, review the billing information shown on the screen.

✓

Download or Print

Download or print a duplicate copy if you need the bill for your records.

TIP

Always double-check your 14-digit reference number before submitting it.

BILL INFORMATION

Where Can I Find the Reference Number?

Your reference number is printed on your electricity bill and helps identify your connection when checking billing information online.

MEPCO Electricity Bill
BILL
Customer & Billing Information
Customer Name
Billing Month
REFERENCE NUMBER XXXX-XXXX-XXXXXX 14 DIGITS
Connection Details
Due Date
↑ Look in this section of your previous bill
01

Check Your Previous Bill

Take a previous MEPCO electricity bill and look through the customer and billing information section.

02

Find the Reference Number

The reference number is normally displayed with the customer and billing details on the bill.

03

Enter Every Digit Carefully

Check the complete number before submitting it. Even one incorrect digit may prevent the bill from being retrieved.

!
Important

Use the complete reference number exactly as shown on your electricity bill.

ALTERNATIVE BILL IDENTIFIER

Check Your MEPCO Bill with Customer ID

Some consumers may use a Customer ID as an alternative way to access available billing information online.

ID
CUSTOMER ID 10-DIGIT IDENTIFIER Enter the required digits in the Customer ID field.
Example format XXXXXXXXXX
01
⌨

Enter Customer ID

Enter the required Customer ID digits in the appropriate field.

→
02
✓

Submit Details

Select the available option to check or view the bill information.

→
03
▣

View Your Bill

Once the information matches, the available billing details can be viewed.

→
04
↓

Download or Print

Where supported, save a duplicate copy by downloading or printing the bill.

i
Good to know

Customer ID is an alternative billing identifier. Its availability depends on the bill-checking service.

SMS BILL INFORMATION

Get MEPCO Bill Information Through SMS

SMS-based services can help consumers access billing information without repeatedly opening a website.

MEPCO SMS SERVICE
Bill Information

Use the required reference number according to the current SMS instructions.

Send To 8334
✓ SMS-based service
SHORT CODE 8334 Reference number may be required
01

Use Your Reference Number

The SMS method described in the supplied material involves the reference number.

02

Use the Short Code

The supplied information identifies 8334 as the short code for the SMS method.

03

Check the Information

Follow the current SMS instructions to receive the available billing information.

!
Important: Confirm Current Instructions

SMS service availability and procedures can change. Confirm the latest instructions before relying on this method.

BILL CHECKING GUIDE

Can I Check a MEPCO Bill by CNIC?

CNIC is not described as a direct method for checking a MEPCO bill. Use the billing identifier associated with your electricity connection instead.

×
DIRECT METHOD

CNIC

The supplied information does not identify CNIC as a direct bill-checking method.

Not the recommended identifier
VS
✓
BILL IDENTIFIER

Billing Details

Use the relevant billing identifier shown on your electricity bill when checking available bill information.

Preferred approach
HOW TO PROCEED Use the information linked to your electricity connection
01

Check Your Electricity Bill

Look at a previous bill to find the billing identifier associated with your connection.

02

Use the Required Identifier

Enter the identifier accepted by the bill-checking service rather than unrelated personal information.

03

View Available Information

Once the details match, the available billing information can be displayed.

i
For the most reliable result

Use the billing identifier printed on your electricity bill instead of entering unrelated personal information.

MEPCO OVERVIEW

What Is MEPCO?

MEPCO stands for Multan Electric Power Company, an electricity distribution company serving a large part of southern Punjab.

FULL NAME Multan Electric Power Company

Electricity Distribution Company

SERVICE REGION Southern Punjab
1998
ESTABLISHED

May 14, 1998

MEPCO was established with responsibility for electricity distribution across its service region.

01
CORE ROLE

Electricity Distribution

The company is responsible for distributing electricity to consumers throughout its designated region.

02
NETWORK

Connected Infrastructure

Its network includes feeders, grid stations and extensive electricity lines serving consumers.

MEPCO NETWORK Infrastructure That Connects Consumers
⚡
Feeders Electricity distribution network
▣
Grid Stations Part of the electrical infrastructure
⌁
Power Lines Extensive lines serving consumers
MEPCO SERVICE REGION

MEPCO Service Areas

MEPCO's distribution network covers several districts across southern Punjab, connecting consumers with electricity and customer-service channels.

REGION Southern Punjab

MEPCO's wider distribution area extends across several districts.

CONSUMERS Electricity Connections

Consumers within the service region can use available billing and support channels.

⚡
MEPCO Southern Punjab Distribution Region
AREA
AREA
AREA
AREA
HEAD OFFICE Multan

The supplied material identifies Multan as the location of the MEPCO head office.

NETWORK Regional Coverage

The company operates a wider network serving consumers throughout its region.

AVAILABLE CHANNELS What Consumers Can Use
▣
Bill Information Access available billing services
◎
Customer Services Channels related to electricity connections
⌁
Regional Network Services across the distribution area
i

The exact service area depends on MEPCO's designated distribution region. Always use the appropriate service channel for your electricity connection.

BILL BREAKDOWN

Understanding MEPCO Bill Charges

Your final electricity bill can include more than the cost of units consumed. Here's what some common entries mean.

ELECTRICITY BILL PAYABLE AMOUNT
₹
FINAL AMOUNT Calculated Total Based on applicable charges
Consumption Taxes Other charges
01

Electricity Consumption Charges

The main charge based on the electricity units consumed during the billing period.

02

GST

General Sales Tax may be applied to applicable electricity-related charges according to relevant tax rules.

03

FC Surcharge

FC means Financing Cost. The amount depends on the applicable tariff and billing calculation.

04

Quarterly Tariff Adjustment

A periodic tariff adjustment that can change from one billing period to another.

OTHER BILL ENTRIES Additional amounts you may see
↪

Deferred Amount

An amount carried forward instead of being fully paid with an earlier bill. Its treatment depends on the billing arrangement and applicable rules.

TV

TV Fee

A fixed charge may appear on electricity bills. The supplied material identifies a Rs. 35 charge associated with television broadcasting services.

+

Other Government Charges

Depending on the consumer category and applicable policies, other government-related charges may also appear.

↻

Previous Outstanding

Any unpaid amount from an earlier billing period can be included in the current payable amount.

i
Why does the final amount change?

The payable amount depends on consumption, applicable taxes, tariff adjustments, surcharges, outstanding amounts and other charges shown on the current bill.

ELECTRICITY USAGE GUIDE

MEPCO Peak Hours

Peak hours are periods when electricity demand is comparatively high. Managing unnecessary usage during these periods can help improve consumption efficiency.

12 3 6 9
PEAK HIGH
DEMAND
Peak Period Higher electricity demand
WHY IT MATTERS Usage can have a greater bill impact
↑

Higher Demand

Peak hours are periods when electricity demand is comparatively high.

⚡

Tariff Can Matter

For applicable time-of-use connections, usage during peak periods can have a greater impact on the bill.

↓

Reduce Unnecessary Use

Limiting avoidable electricity consumption during peak periods can help manage usage more efficiently.

TIME-OF-USE CONNECTIONS Check the Current Peak Schedule
⏱

Peak timings are not presented as one fixed schedule here. Consumers with applicable time-of-use connections should check the current timings under the prevailing tariff arrangement.

VERIFY Current
Schedule
SMART USAGE Simple ways to manage peak-period consumption
01

Switch off appliances that are not needed.

02

Avoid unnecessary electricity use during peak periods.

03

Check the applicable schedule for your connection.

BILL ESTIMATION GUIDE

MEPCO Bill Calculator

Estimate electricity costs using expected units and relevant tariff information. The result is an estimate, not a replacement for the actual bill.

ESTIMATE YOUR USAGE Expected Consumption
Electricity Units 350 UNITS
Relevant Tariff Applicable RATE
Entering expected consumption and the relevant tariff helps produce an approximate cost.
→ ESTIMATE
ESTIMATED COST
≈
Approximate

Electricity Cost

Estimate only
HOW IT WORKS Three basic inputs shape an estimate
01
⚡

Units Consumed

Enter the expected electricity consumption.

+
02
▤

Tariff Information

Use the relevant tariff information for the estimate.

=
03
≈

Estimated Cost

The resulting figure gives an approximate electricity cost.

ESTIMATE vs ACTUAL BILL Why can the final amount be different?
+

Taxes

Applicable taxes can affect the final payable amount.

↻

Adjustments

Tariff adjustments may change the amount shown on the actual bill.

▣

Fixed Charges

Applicable fixed charges may not be reflected in a simple estimate.

•••

Other Components

Additional bill components can also affect the final amount.

i
Remember

A bill calculator provides an approximate figure. The actual MEPCO bill should be used to determine the final payable amount.

METER & BILL GUIDE

MEPCO Meter Reading

Meter readings help determine electricity usage during the billing period. Comparing the meter with your bill can help identify unusual differences.

ELECTRICITY METER
CURRENT READING 024581 kWh
Monitor Regularly
COMPARE
ELECTRICITY BILL USAGE DETAILS
✓
Meter Reading 024581
Billing Period Current
✓ Check the reading shown on your bill
01
◉

Check Your Meter

Keep an eye on the current meter reading and note unusual changes in consumption.

02
↔

Compare With Bill

Compare the meter information with the reading appearing on your electricity bill.

03
!

Notice a Difference?

A significant discrepancy can be raised through the appropriate customer-service or complaint channel.

!
Watch for unusual increases

Regular meter checks can help consumers notice unexpected increases in electricity consumption and investigate them through the appropriate channel.

CONSUMER SERVICE GUIDE

Services Available to MEPCO Consumers

MEPCO consumer services can cover billing, meters, complaints, technical support and electricity-related assistance, depending on the service required.

⚡
01

Electricity Supply

Services related to electricity supply and consumer connections.

▤
02

Bill Reissuance

Assistance related to obtaining another copy of billing information where available.

+
03

New Meter Installation

Services associated with new meter installation and related requirements.

◉
04

Meter Services

Consumer assistance for meter-related matters and requirements.

!
05

Complaint Registration

Consumers can raise issues through the appropriate complaint channel.

✓
06

Electricity Theft Reporting

Channels may be available for reporting and managing electricity theft concerns.

⚙
07

Technical Assistance

Technical support may be available for electricity-related consumer issues.

⌁
08

Power Outage Support

Support related to electricity interruptions and outage-related concerns.

i
Service availability can vary

The availability, requirements and procedure for a particular service may depend on the service involved and the relevant MEPCO office.

MEPCO Bill Payment Methods
MEPCO PAYMENT SUPPORT

MEPCO Bill Installment Facility

In some situations, consumers may be able to request payment in installments instead of paying a large bill in one transaction.

₨
Installment arrangements depend on the responsible officer

The applicable limit and number of installments can vary according to the bill amount and responsible MEPCO authority.

01
RESPONSIBLE OFFICER

Sub-Divisional Officer / Assistant Manager (Operations)

3 Monthly
Installments
Up to Rs. 50,000
02
RESPONSIBLE OFFICER

Revenue Officer / Assistant Manager (Customer Services)

3 Monthly
Installments
Up to Rs. 50,000
03
RESPONSIBLE OFFICER

Executive Engineer / Deputy Manager (Operations)

3 Monthly
Installments
Up to Rs. 200,000
04
RESPONSIBLE OFFICER

Superintending Engineer / Manager (Operations)

4 Monthly
Installments
Up to Rs. 500,000
05
RESPONSIBLE OFFICER

Director Commercial

5 Monthly
Installments
Up to Rs. 1,000,000
06
RESPONSIBLE AUTHORITY

Customer Services Directorate

12 Monthly
Installments
Up to Rs. 20 Million
!
Confirm before relying on an installment arrangement

These limits and arrangements should be confirmed with the relevant MEPCO office because applicable policies and procedures may change.

MEPCO BILL PAYMENT GUIDE

MEPCO Bill Due Date Extension

Consumers facing difficulty in paying by the due date may inquire about an extension through the appropriate MEPCO authority.

01
RESPONSIBLE OFFICER

Sub-Divisional Officer / Assistant Manager (Operations)

3 DAYS
BILL LIMIT Rs. 50,000
02
RESPONSIBLE OFFICER

Revenue Officer / Assistant Manager (Customer Services)

3 DAYS
BILL LIMIT Rs. 50,000
03
RESPONSIBLE OFFICER

Executive Engineer / Deputy Manager (Operations)

3 DAYS
BILL LIMIT Rs. 200,000
04
RESPONSIBLE OFFICER

Superintending Engineer / Manager (Operations)

5 DAYS
BILL LIMIT Rs. 500,000
05
RESPONSIBLE OFFICER

Director Commercial

5 DAYS
BILL LIMIT Rs. 1,000,000
06
RESPONSIBLE AUTHORITY

Customer Services Directorate

8 DAYS
BILL LIMIT Rs. 20 Million
!
Extension is subject to approval

The maximum periods shown above are subject to applicable rules and approval by the relevant MEPCO authority.

2026 ELECTRICITY TARIFF

MEPCO Tariff Rates

Residential electricity rates can vary by consumer category and consumption level. The rates below are those mentioned in the supplied source.

RATE TYPE Residential
UNIT Rs./kWh
AVERAGE FIGURE Rs. 59.04
Category
Consumption
Rate
Lifeline
Up to 50 units
Rs. 4.54/kWh
Lifeline
51–100 units
Rs. 9.06/kWh
Protected
0–100 units
Rs. 20.62/kWh
General
0–100 units
Rs. 27.82/kWh
General
101–200 units
Rs. 30.19/kWh
General
201–300 units
Rs. 37.89/kWh
General
301–400 units
Rs. 39.61/kWh
General
401–500 units
Rs. 40.89/kWh
General
501–600 units
Rs. 42.28/kWh
General
601–700 units
Rs. 43.58/kWh
General
Above 700 units
Rs. 48.38/kWh
TOU Peak
Above 5 kW
Rs. 49.25/kWh
TOU Off-Peak
Above 5 kW
Rs. 39.01/kWh
i
Tariff rates can change

Actual electricity bills may include taxes, adjustments, fixed charges and other applicable components. Consumers should verify the rate applicable to their current bill.

NEW ELECTRICITY CONNECTION

MEPCO New Connection

Consumers applying for a new electricity connection need to complete the applicable application process and provide the required information and supporting documents.

01
↗

Open ENC System

Start the new connection application through the applicable ENC system.

02
▤

Submit Application

Enter the required application details and connection information.

03
✓

Provide Documents

Submit the required supporting documents with the application.

04
⌕

Verification

The submitted information and documents are checked through the relevant process.

05
▣

Demand Notice

A demand notice is issued when the application reaches the applicable stage.

06
₨

Pay Required Amount

Pay the amount specified in the demand notice through the available channel.

07
✓

Submit Payment Proof

Provide the required proof of payment to complete the applicable process.

i
Check the latest requirements

Application requirements, documents and procedures may change. Applicants should follow the current instructions provided through the relevant official channel.

BILL & CONNECTION SUPPORT

MEPCO Connection Information Correction

If there is an error in your connection or billing information, you can report the issue through the appropriate customer-service channel.

01
START

Visit MEPCO Website

Open the relevant MEPCO online service through the available official channel.

02
CUSTOMER CARE

Open Customer-Care Section

Navigate to the customer-care area to find the available support services.

03
CORRECTION

Find Bill Correction

Locate the facility or option provided for reporting incorrect billing information.

04
DETAILS

Enter Information

Provide the requested connection or billing information carefully.

05
SUBMIT

Submit Request

Send the correction request for review and further processing.

06
DOCUMENTS

Keep Supporting Documents

Keep relevant documents available if the department asks for evidence.

NEW CONNECTION COST

MEPCO Demand Notice Fee

The demand notice amount for a new electricity connection can vary according to connection type, location and required load.

MEPCO DEMAND NOTICE
AMOUNT VARIES According to applicable connection requirements
Connection New
Status Payable
01

Connection Type

Domestic, commercial and industrial connections may have different applicable charges.

02

Location

The location and requirements for establishing the connection can affect the amount shown in the notice.

03

Required Load

The required electrical load is another factor that can influence the applicable connection cost.

04

Included Costs

The amount may account for materials, labour and administrative expenses related to establishing the connection.

✓
AFTER PAYMENT

Track Your Connection Request

After paying the demand notice, applicants can use the relevant application system to check the status of their connection request where tracking is available.

STATUS TRACK
Important: The demand notice amount is not necessarily the same for every connection. Commercial and industrial connections may involve higher charges.
CONSUMER SUPPORT

How to Register a MEPCO Complaint

Consumers can report problems related to electricity supply, billing, meters, or other services through the applicable complaint system.

01
↗

Open Complaint System

Open the applicable customer complaint management system.

02
◉

Access Your Account

Create an account or access your existing complaint account.

03
#

Provide Details

Enter the required reference number or phone information.

04
✓

Verify Connection

Check and confirm the connection details shown by the system.

05
✎

Enter Complaint

Describe the electricity, billing, meter, or service-related issue.

06
→

Submit Request

Submit the complaint and keep the reference for future tracking.

↻
COMPLAINT TRACKING

Check Your Complaint Status

After submitting a complaint, use the tracking facility to enter the required reference or complaint information and review the current status.

24 Hours May begin processing
Up to 14 Days Possible resolution period
CONTACT

MEPCO Complaint Channels

118
CONTACT CENTRE 118
SMS
SMS 8118
@
EMAIL ccms@pitc.com.pk
i

Complaint channels and processing procedures may change. Verify the currently active contact information before submitting a complaint.

CUSTOMER ASSISTANCE

MEPCO Customer Service Numbers

District-level contact numbers for customer assistance. Check the latest official information before using a number.

DISTRICT HELPLINE
M
Multan Customer Assistance
061-9220198
B
Bahawalpur Customer Assistance
062-9250102
M
Muzaffargarh Customer Assistance
066-9200065
B
Bahawalnagar Customer Assistance
063-9239031
D
Dera Ghazi Khan Customer Assistance
064-9239229
S
Sahiwal Customer Assistance
040-9200305
R
Rahim Yar Khan Customer Assistance
068-9230160
i
Verify contact information

These numbers are based on the supplied source and should be checked against the latest official information before use.

8 SMART HABITS
ENERGY SAVING GUIDE

Ways to Reduce Your Electricity Bill

Small changes in daily electricity use can help reduce unnecessary consumption and make monthly costs easier to manage.

POWER MANAGEMENT Use electricity more efficiently
◉
Switch Off

Turn off lights and appliances when they are not required.

⚡
Efficient Appliances

Choose energy-efficient appliances whenever possible.

°
Control Cooling

Avoid unnecessary cooling or heating throughout the day.

AC
Set AC Wisely

Keep air conditioners at a reasonable temperature.

◌
Reduce Standby

Disconnect devices that continue using power while idle.

☼
Use Daylight

Make better use of natural light during the daytime.

▥
Watch Your Meter

Monitor meter readings regularly to understand consumption.

↘
Manage Peak Use

Avoid unnecessary high-consumption appliance use during peak periods.

!
ELECTRICITY SAFETY

Electricity Safety Tips

Basic precautions can help reduce the risk of electric shock, fire, and other electrical accidents.

AVOID ELECTRICAL HAZARDS Stay alert around electricity
⚠
Fallen Wires

Stay away from fallen electrical wires and keep others at a safe distance.

⚡
Power Poles

Do not allow animals to remain close to electricity poles.

♨
Wet Clothes

Never hang wet clothes over electrical cables.

↯
Unsafe Repairs

Do not attempt electrical repairs yourself when the situation is unsafe.

✓
SAFE PRACTICES

Make Your Electrical Setup Safer

01 Use properly insulated and good-quality wiring.
02 Use suitable three-pin plugs for electrical equipment.
03 Never handle electrical appliances with wet hands.
04 Keep exposed wires properly covered.
!
IN CASE OF ELECTRIC SHOCK

Disconnect Power Safely First

If someone receives an electric shock, disconnect the power source safely before attempting assistance and seek appropriate emergency help.

→
☎
Fallen power line?

Report dangerous electrical situations through the appropriate MEPCO contact channel.

✓
FINAL GUIDE

Managing Your MEPCO Bill

Understanding your billing information, payment options and customer-service channels makes electricity bill management easier.

MEPCO BILL GUIDE
01
Billing Information

Use your reference number or another supported customer identifier.

02
Payment Options

Digital payment services can make bill settlement more convenient.

03
Check Consumption

Review meter readings and understand the charges shown on your bill.

04
Get Assistance

Report problems and use the appropriate customer-service channel.

i
Always verify the latest information

Tariffs, payment channels, complaint procedures and service policies may change. Check the latest information through the relevant official channels before relying on older details.

?
QUICK ANSWERS

Frequently Asked Questions

Find quick answers to common questions about MEPCO bills, meter readings, payments and customer services.

01 Do I need a reference number to check my MEPCO bill? +
A reference number is one of the main identifiers used for checking billing information. Customer ID may also be available as an alternative where the bill service supports it.
02 What should I do if my meter reading appears incorrect? +
Record the current meter information and compare it with the reading shown on your bill. If there is a discrepancy, contact the relevant MEPCO customer-service or complaint office to report the issue.
03 What can I do if my electricity voltage is unusually low? +
A persistent low-voltage problem should be reported to the appropriate MEPCO complaint or subdivision office so the situation can be investigated.
04 Can the MEPCO bill due date be extended? +
Extensions may be available in certain circumstances and can depend on the responsible authority. Approval is not automatic, so contact the relevant MEPCO office for the current procedure.
05 Can I download a duplicate MEPCO bill? +
Yes. Once the bill is successfully retrieved through a supported online bill-checking service, a duplicate copy can generally be saved or printed where that option is provided.
06 Can I pay my MEPCO bill online? +
Several digital payment methods may be available, including online banking and mobile wallet services. Confirm that the payment has been successfully processed and keep the transaction receipt.
07 What information can I see on an online bill? +
Depending on the available bill service, you may see the billing period, meter readings, units consumed, applicable charges, taxes, adjustments, payable amount and due date.
08 Why should I check my bill before paying it? +
Reviewing the bill lets you confirm the reference details, electricity consumption, amount payable and due date. It can also help identify unusual charges or readings before making the payment.
✓
Tip: Review your bill before payment

Check the reference details, consumption, payable amount and due date before completing a payment.

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